In this Policy when we use the words ‘we’, ‘us’, or ‘our(s)’ we are referring to Explain It Away, who are the data controllers.  

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website explainitaway.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.  

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.  

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.  

If you have any concerns or questions about our privacy policy or your personal information, please contact us at [email protected] 

What information do we collect about you? 

We may collect information about you in a variety of ways. The information we may collect on the Site includes: 

1.Personal Data  

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.  

2.Derivative Data  

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.  

Why do we collect personal information? 

Having accurate information about you permits us to provide you with a smooth, efficient, and customized user experience. Specifically, we may use information collected about you via the Site] to:  

• Create and manage your account internally when you sign up for our services. 
• Deliver targeted advertising, newsletters, and other information regarding promotions and the Site to you.  
• Email you regarding your account or order. 
• Fulfil and manage purchases, orders and process your payments and refunds. 
• Supply a receipt by e-mail if you have requested this. 

• To respond to your queries or requests. 
• Increase the efficiency and operation of the Site. 
• Notify you of updates to the Site. 
• Offer new products, services, and/or recommendations to you. 
• Perform other business activities as needed. 
• Request feedback and contact you about your use of the Site. 
• Resolve disputes and troubleshoot problems. 
• Respond to product and customer service requests. 
• Send you newsletters. 
• Solicit support for the Site. 
• To enable third parties, including social media companies, e-mail and internet service providers, to carry out technical, logistical or other functions on our behalf and/or to assess and improve the effectiveness of our marketing programs. 

How long do we keep your information for? 

The time periods for which we retain your Personal Data depend on the purposes for which we use it. We will keep your information only for as long as is necessary for the purpose for which it was collected, however we may keep it longer if we are required to because of a legal obligation on us.  

How can I opt out from receiving marketing and newsletters? 

If you sign up to our newsletter, we will keep you informed by email about our products and special offers that we think you’ll like. 

You have the right to ask us not to process your personal information for marketing purposes or to change your mind about receiving newsletter and marketing at any time. You can opt out by: 

• Choosing not to sign up for our newsletter. 
• Contacting us to unsubscribe you from all marketing and newsletter by emailing [email protected]

Your Data Privacy Rights 

Your rights include the following: 

• The right at any time to withdraw your consent to the processing of your personal data. 
• You have the right to ask us to confirm if we are processing your personal data, how we obtained it and how long we intend to keep it (also known as a subject access request). 
• Right to have your personal data rectified if information we have about you is inaccurate, out of date or incomplete  
• Right to request the erasure of your personal data. 
• Right to object at any time to the processing of your personal data based on our legitimate interest unless we are able to demonstrate compelling legitimate grounds for doing so, in particular where the processing is carried out for direct marketing purposes.  
• Right to restrict the processing of your personal data where your right to object to processing is disputed. 
• You have the right to a copy of your data and to ask us to pass such a copy to another organisation except where your data is processed on the basis of legitimate interests. 
• Right to lodge a complaint with our supervisory authority free of charge by writing to us or telephoning us.   

If you feel that any of your rights have been infringed or unhappy about the way we have handled your data and we have been unable to resolve your complaint you have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk). 

Protection of your personal information 

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information. 

We use third-party providers to host our website. Our website uses up-to-date security procedures to protect your personal information. We also use Secure Sockets Layer (SSL) encryption for payment information.  

We will not use your personal data other than for the purposes described in this notice. 

Policy for children  

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data, we have collected from children under age 18, please contact us using the contact information provided below.  

Do we disclose your information? 

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:   

1.By Law or to Protect Rights  

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction. 

2.Third-Party Service Providers  

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.   

3.Marketing Communications 

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law. 

4.Online Postings 

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.  

5.Third-Party Advertisers  

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.  

6.Affiliates  

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us. 

7.Business Partners  

We may share your information with our business partners to offer you certain products, services or promotions.  

8.Other Third Parties 

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.  

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.